Troubleshooting
Step-by-step fixes for the issues people hit most.
Email isn't sending
- Confirm the recipient address is correct and check their spam folder.
- If you connected your own mailbox, make sure it's still authorized — reconnect it in Mail if the connection expired.
- For invites, resend from Org settings → Members; a resend re-triggers delivery.
- A scheduled send goes out on a two-minute sweep, so give it a couple of minutes before assuming it failed.
- If nothing arrives across several addresses, contact support.
The bot didn't join a meeting
Start at Meetings → Connections — it's the one place that shows the state of every calendar and platform connection. Then match what you saw:
| What happened | Why | Fix |
|---|---|---|
| Stuck "waiting to be admitted" | Waiting room or host approval | A host must admit the bot from the participant list. |
| Couldn't join the link | Bad or expired meeting URL | Re-paste the current link and send the bot again. |
| Joined late / partial transcript | Sent after the call started | Send it before the call, or enable calendar auto-join. |
| Never dispatched | Auto-join off, or calendar not connected | Connect the calendar and enable auto-join, or send it manually. |
| The booking said "Extension" | Capture was set to the browser extension | That's deliberate — the bot stays away so you don't get two recorders. Switch the booking to the Noots bot if you want it. |
| "Too many bots" | Your plan's concurrent bot limit | Free runs one at a time, Team three. See Plans & billing. |
A tab or button isn't there
- It may belong to an extension that isn't installed or has been disabled — check Org settings → Extensions.
- It may need a permission your role doesn't have. Org settings hides sections you can't use rather than greying them out.
- It may be on a higher plan — locked features name the plan they need.
- Extension surfaces can be scoped to particular divisions or teams, so a teammate may genuinely see something you don't.
The Timeline says something odd
- A task in In Progress saying "no checklist to pace against" needs a checklist — ideally on its next milestone.
- A task that won't leave a lane may be pinned there by someone dragging it. Clear the pin to resume automatic tracking.
- A task marked Delayed despite an "on track" answer has a deadline that has already passed. A fact outranks an opinion.
- A check-in answer stops counting after 10 days, after which automatic pacing takes over again.
Notifications won't clear
- Open the bell and use Clear all — remember it deliberately leaves unread chat alone.
- A stuck count usually belongs to somewhere you haven't opened; visiting it clears it.
- Still stuck? Reload the app to resync.
Calendar or mail sync stopped
- Connections expire — reconnect the account and grant the permissions it asks for.
- Two-way calendar sync needs the right access; if events aren't flowing, reconnect and accept all of it.
- Outlook mailboxes do a full pass each sync, so a very large mailbox takes longer than Gmail.
AI isn't doing anything
- AI mail features are off until you turn them on, per person, in Mail → AI settings.
- Autopilot is configured per project, not workspace-wide — open the Noot and check its header.
- An admin can switch AI off for the whole workspace from Org settings → AI & Meetings.
- Extraction from an email genuinely produces nothing when the email holds nothing actionable. That's the intended behaviour, not a failure.
Still stuck? Open a support ticket and we'll help you out — tracked right inside Noots.